善導會 2023-2024年報

㊥㼬剚 SideBySide 侸焺⻋⿻须鎝猰䪮 Digitalisation and Information Technology 142 The development of the Case and Data Management System was supported by the Hong Kong Jockey Club Charities Trust with tendering process for system development completed and an appropriate IT vendor selected for the system development in the third quarter of 2023. Based on the specific classification of the services of the agency, the system will include ten modules and go live in six phases. Through the system, the agency will not only meet the latest demands of various services but also promote the digital transformation of service processes to address the challenges posed by the new normal and enhance overall service quality and efficiency. Specifically, the system will: • Enhance Service Flexibility: Respond quickly to the ever- changing social needs through data-driven decision- making • Optimise Process Efficiency: Automate repetitive tasks, reduce human errors, and shorten service delivery times • Improve User Experience: Provide a more intuitive interface and more convenient services, allowing users to easily access the support they need • S t r eng t hen Da t a Managemen t : Cen t ra l i ze t he management of all service data for easier analysis and reporting, aiding in the formulation of more effective strategies Through these features, the system will effectively address current and future challenges. The system development for the first phase of transitional housing operation had been completed and it officially went online in first quarter of 2024. 㖈껻度飓꼛剚䡹㊥⥌鎷㛇ꆄ涸佅䭰♴ չ⦐呪⿻侸亙盘椚⥌䜂禺窡պ䊺倴✳ꨫ ✳♲䎃痧♲㷎㸤䧭禺窡Ꟛ涮䬸垦䊨⡲⿻ 鼇㹁ざ黠涸禺窡Ꟛ涮㉂呏亙劥剚剪⹡ Ⱘ넓ⴕ겳禺窡⺫䭍⼧⦐垸穉⚛㼟ⴕ Ⱉ⦐ꥣ媯♳箁 禺窡涸⸆腋♶⫦腋㣁怏駈ぐ겳剪⹡涸剓 倞꨾宠鼩㼟䲀⹛剪⹡崩玑涸侸焺鱲 㘗⟃䥰㼩倞䌢䢀䌟⢵涸ぐ珏䮋䨞䲿 ⼮侮넓剪⹡颶ꆀㄤ佪桧 չ⦐呪⿻侸亙盘椚⥌䜂禺窡պ㼟 腋⼿⸔ ˙ 䲿⼮剪⹡꫙崞䚍鷴麕侸亙뀝⹛涸对 瘼䘰鸠갠䥰♶倬隶⻋涸爢剚꨾宠 ˙ ⮛⻋崩玑佪桧荈⹛⻋ꅾ醳䚍⟤ ⹡幾㼱➃捀ꐫ铐簮瀊剪⹡❜➰儘 ꟦ ˙ 㟞䓽欽䨩넓뀿䲿⣘刿湬錚涸歲꬗ㄤ 刿⤑䰦涸剪⹡雊⢪欽罏腋㣁鰋논栽 《䨾꨾佅䭰 ˙ 䓽⻋侸亙盘椚꧌⚥盘椚䨾剤剪⹡侸 亙⤑倴ⴕ區ㄤ㜡デ䍲⸔ⵖ㹁刿剤 佪涸瘼殜 倴✳ꨫ✳㔋䎃痧♧㷎麕庋䚍䨼㾋⸆腋 䊺㸤䧭Ꟛ涮⿻姻䒭♳箁