善導會 2024-2025年報

| 數碼化及資訊科技 | DIGITALISATION AND INFORMATION TECHNOLOGY | 年度重點ﾠ HIGHLIGHTS OF THE YEAR 個案及數據管理系統 承接去年系統建設的基礎成果 ，「 個案及數據 管理系統 」 已邁出重要步伐 ， 逐步走向全面實 施 。 在香港賽馬會慈善信託基金的支持下 ， 該 系統旨在數碼化並優化機構各項服務的工作 流程 。 今年首階段已正式上線 ， 涵蓋 「 精神健康綜合 社區中心 」 及 「 過渡性房屋 」 的服務運作 。 這 些模組提升了服務的靈活性及營運效率 ， 並 透過即時數據支援更快的決策和更貼心的個 人化支援 。 系統的其餘階段仍在持續開發中 ， 當中包括 如 「 會員平台 」 等關鍵功能 ， 旨在加強與外部 持份者之間的溝通與協作 。 整個系統預計將 於二零二六年年中全面啟動 ， 以六個策略性 階段推展 ， 共涵蓋十個整合模組 。 這項轉型展現了善導會秉持科技創新 ， 致力 滿足不斷轉變的服務需求 ， 提升使用者體驗 ， 並推動更高效的數據管理 。 網上商店 善導會於今年推出了首個網上商店 （ eshop. sidebyside.org.hk ）， 為展現由弱勢社群親手 製作的產品提供了一個嶄新平台 。 每一筆購 買不僅支持他們的職業培訓及就業機會 ， 更 賦予社群成員自立和發展的力量 。 此商店精 心挑選各式手工藝品與生活精品 ， 每件作品 皆述說著堅韌與創意的故事 。 平台創造了嶄 新的收入來源 ， 亦大幅提升了工藝創作者的 社會曝光率 。 Case and Data Management System Building on last year’s foundational development, the Case and Data Management System has made significant progress toward full implementation. Supported by the Hong Kong Jockey Club Charities Trust, the system is designed to digitize and optimize service workflows across the agency's diverse programmes. Over the year, the first phase officially went live, integrating operations of both the Integrated Community Centre for Mental Wellness and Transitional Housing services. These modules have enhanced service flexibility and improved operational efficiency, delivering real-time data for responsive decision-making and more personalised support. Development continues across the remaining phases, which will include critical features such as the Member Portal for external stakeholders, strengthening communication and collaboration. The system remains on track to be fully operational by mid-2026, bringing ten integrated modules online in six strategic phases. This transformation reflects SideBySide’s commitment to embracing technology to meet evolving service demands, improve user experience, and drive smarter data management across all service areas. Online shop SideBySide launched its first online shop (eshop.sidebyside.org.hk) , a platform showcasing handcrafted products made by individuals with disabilities and other manginalised groups. With every purchase, customers support vocational training and employment opportunities that empower our community members to thrive. The shop features a curated range of artisanal crafts and lifestyle goods, each carrying a story of resilience and creativity. The platform introduced new revenue streams, and expanded visibility for our makers. 164 | 善導會 SideBySide |