善導會 2024-2025年報

16 | 善導會 SideBySide | | 總幹事報告 | CHIEF EXECUTIVE'S REPORT | To ensure widespread and secure adoption, we will invest in digital literacy across all levels of the agency, launching cross-departmental training programs to empower staff with the skills to use technology effectively. We will also strengthen our cybersecurity culture to safeguard agency data and ensure operational resilience. AI is not a replacement for human effort, it is a catalyst for unlocking potential. Through its integration, we can more effectively realize our people-centered service philosophy and advance our value of “everyone deserves to belong”. Service Portfolio: Innovation and Sustainability Our services are not only designed to meet immediate needs, they are built to generate long-term social impact and sustainability. Under “Service Portfolio”, our goal is to steer our services to achieve the largest impacts with sustainability. Data-driven metrics will be established to measure impact and cost- effectiveness, ensuring that all services align with our mission and deliver measurable social value. This enhances accountability and enables us to communicate our value to the public, funders, and service users. Decision-making and resource allocation will be optimised by focusing on high-impact services that address crime as a public health issue, ensuring long-term financial and operational sustainability, and driving positive change across society. We firmly believe that truly impactful services stem from a deep understanding of social structures and innovative responses. Therefore, we will continue to evaluate and enhance our service portfolios, striving to proactively anticipate evolving needs – and even shape future ones – so as to make meaningful contributions toward building a more inclusive society. 為確保技術應用的普及與安全 ， 我們將全面 提升員工的數位素養 ， 推動跨部門的數位培 訓計劃 ， 讓各層級員工都能有效運用科技工 具 ， 並建立資訊安全文化 ， 保障機構的數據資 產與營運穩定性 。 人工智能的導入 ， 並非取代人力 ， 而是釋放潛 能 ， 讓我們更有效地推動 「 自在共融 」 的價值 。 Service Portfolio 服務組合 ： 創新與永續的同 行 我們的服務不僅著眼於當下的需要 ， 更關注 長遠的社會影響與可持續性 。 在 「 服務組合 」 策略下 ， 我們目標是引領機構服務邁向更具 影響力與永續發展 ， 創立有效果和深遠的服 務 。 我們將建立以數據為本的影響力與成效指標 ， 透過量化分析 ， 確保所有服務均與機構使命 一致 ， 並具備可衡量的社會效益 。 這不僅提升 問責性 ， 更有助於向公眾 、 資助機構及服務使 用者展示我們的價值 。 我們將優化決策及資源分配 ， 聚焦於以犯罪 作為公共衛生議題的高影響力服務 ， 確保財 務與營運的長期穩定性 ， 並推動社會整體的 正向改變 。 我們深信 ， 真正具影響力的服務 ， 源於對社會 結構的深刻洞察與創新應對 。 因此 ， 我們將持 續評估並優化服務組合 ， 致力於前瞻性地掌 握社會需求的演變 ， 甚至積極塑造未來的需 求 ， 從而為建構更具包容性的社會作出實質 貢獻 。